Event operations

The desk sees every kiosk.

A laptop at the support desk shows every check-in within a second, and flags anything that needs a person.

Check-in desk · Live overviewConcept
Live
Search name, handle, mobile…

Checked in

412/ 800

Walk-ins

23

Still to arrive

388

Last 15 min

61

Live feedNewest first
  • 9:12Maddie KwanKiosk 1
  • 9:11Tane FifitaKiosk 2
  • 9:10Priya RaghunathanKiosk 4
  • 9:09Jordan O'SullivanKiosk 1
  • 9:08Bec NguyenKiosk 3
  • 9:07Sam TaylorKiosk 2
Kiosk 1

In conversation

Dev P.

Kiosk 2

Sending run sheet

—

Kiosk 3

In conversation

Yusuf A.

Kiosk 4

In conversation

Anh T.

Needs attention1

  • Kiosk 2: “Arohanui Ngata” not found

    Declined walk-in · sent to the desk

    Take it

Back of house

Built for a busy trestle table.

Find anyone, even misheard

Search matches on sound, the way the hosts hear names.

Guests · searchConcept

Tane Fifita

@tanecooks · 0413 ••• 114

9:14
  1. 9:14Run sheet sent · WhatsApp · delivered
  2. 9:14Badge printed · Kiosk 2 printer
  3. 9:14Checked in · Kiosk 2 · with Ash
  4. 9:13Name checked · Heard “Tarn”, spelled T-A-N-E
  5. MonImported · Guest list from the PR agency
Reprint badge Resend run sheet Edit

Every kiosk at a glance

Printer, reply speed and state. Pause one without stopping the rest.

Kiosks · fleetConcept

Kiosk 1

Left of entrance

In conversation

Kiosk 2

Left of entrance

Attract

Kiosk 3

Right of entrance

Paused

Kiosk 4

Right of entrance

In conversation
PauseResumeReset sessionType for guest

Reprint in two taps

Pick a reason and a printer. Every reprint is logged.

Reprint badgeConcept

Aroha Ngata-Williams

@arohareads · 1 reprint so far

Reason

LostDamagedTypo correctedPrinter faultOther

Send to

Desk printerReady
Reprint badge

Amazon Creator Summit

Aroha
Ngata-Williams

@arohareads

Guest
ACS-008

Help requests, claimed

“Take it” means two staff never walk over to the same guest.

Help requestsConcept
Kiosk 2

“Arohanui Ngata” not found

Declined walk-in

Take it
Kiosk 4

Chloe Beaumont is a VIP

Personal welcome at the desk

Take it
Kiosk 1

Walked off after their name

Kwan, Maddie?

Resolved

VIP arrivals also go to the event lead’s phone.

On the day

When this happens, the desk does this.

When“There's a typo on my badge”

SearchEdit nameReprint: yesCollect at desk

When“I lost my badge”

SearchReprint · lostDesk printer

WhenThe kiosk couldn't find them

Help requestTake itSearch finds themCheck in + print

WhenThey were on the list after all

Duplicate flaggedMergeCheck-in carries over

WhenKiosk 3 runs out of labels

Tile goes redBadges print at deskPause, reloadResume

WhenA host goes quiet on a kiosk

Help requestReset kioskPause if it repeats

WhenA VIP arrives

Alert on desk + phonePersonal welcome

WhenThe foyer is too loud

Open the kioskType what they sayThe host carries on

For Amazon

A live view for the client.

Read-only and safe to put up in the green room. It shows arrivals, throughput and VIPs, with no personal details.

Amazon · event view (read-only)Concept

Amazon Creator Summit · Live

No contact details

Attended

619

of 800

Walk-ins

31

Median check-in

24s

tap to run sheet

Arrivals per 5 minutes

9:009:3010:0010:30Peak · 84 at 9:15

Kiosk vs desk

Kiosks 92%Desk 8%

VIP arrivals

  • Chloe Beaumont9:08
  • Bec Nguyen9:11
  • Kai Mitchell9:19

How it fits together

One guest list, everywhere.

Kiosks and the desk share one live record. Printing stays on the venue network, and guest data stays in Australia.